Privacy Policy

1. Introduction

Agnion ECharge Private Limited ("Agnion", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.agnion.in, use our EV charging stations, mobile/web applications, or interact with our services.

2. Information We Collect

• Information you provide: name, email, phone number, address, and message content when you fill our contact or partner forms.
• Charging & transaction data: charging session details, energy consumed, station location, timestamps, and payment information processed through secure third-party payment gateways (e.g., UPI). We do not store full card/bank credentials.
• Device & usage data: IP address, browser type, and pages visited, collected automatically to improve our website and services.
• IoT/telemetry data: operational data from chargers (energy, temperature, status) used for monitoring and maintenance.

3. How We Use Your Information

To provide and operate charging services; process payments; respond to enquiries and partnership requests; perform installation, maintenance and support; send service updates; improve our products and network; and comply with legal obligations.

4. Sharing of Information

We do not sell your personal data. We may share it with payment processors, installation/maintenance partners, and service providers acting on our behalf, or where required by law or to protect our rights.

5. Data Security

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary for the purposes described here or as required by applicable law.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@agnion.in.

8. Cookies

Our website may use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised effective date.